Refund Policy of Blessings and Light
This Refund Policy (“Policy”) applies to the following purchases: through
1.1. We offer refunds, repairs and replacements in accordance with
the Australian Consumer Law and on the terms set out in this Refund Policy
1.2. Any benefits set out in this Policy may apply in addition to consumer’s
rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can
understand your rights and what you can expect from us if you are not satisfied
with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
2.2. We offer refunds, repairs, and replacements in accordance with
the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees
which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the
(a) Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major failures
with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for
its reduced value.
(b) You are also entitled to choose a refund or replacement for major
failures with goods. If a failure with the goods or a service does not
amount to a major failure, you are entitled to have the failure rectified
in a reasonable time. If this is not done you are entitled to a refund for
the goods and to cancel the contract for the service and obtain a
refund of any unused portion. You are also entitled to be
compensated for any other reasonably foreseeable loss or damage
from a failure in the goods or service.
Consumer Guarantees which it provides. If there is an inconsistency between
this Policy and the Australian Consumer Law, the Australian Consumer
Law will prevail.
2.5. Further information about the Australian Consumer Law and these
Consumer Guarantees is available from the website of the Australian
Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as
defined in the Australian Consumer Law) then you may be entitled to a
replacement or refund. You may also be entitled to compensation for any
reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which
does not amount to a major failure (as defined in the Australian Consumer Law)
then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
3.1. We do not offer any refund if you change your mind, or find the same
product or service cheaper elsewhere.
4. Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during
4.2. We will arrange to repair or collect the damaged product and replace it
with an equivalent product, or to refund it, provided that you have contacted us
within the following time from the date of receipt of the product: 10 working
(a) (a) Please contact us as soon as possible.
(b) (b) Any damaged product must be returned in the condition in which
it was received, together with any packaging and other items which
you received with the damaged product.
5.1. Notwithstanding the other provisions of this Policy, we may refuse to
provide a repair, replacement or refund for a product or service purchased by
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or
service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked
for alterations to a product, against our advice, or you were unclear
about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more
Consumer Guarantees under the Australian Consumer Law, we shall bear any
cost of shipping the said product (the “Returned Product”) back to us, as well as
any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are
responsible for organising for the Returned Product to be returned to us. If the
Returned Product is eligible for a repair, replacement or refund under the terms
of this Policy (including under the Australian Consumer Law) then we will
reimburse you for the reasonable postage, shipping or transportation costs for
the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to
be removed and returned by you, and is believed to be eligible for a repair,
replacement or refund under the terms of this Policy (including under
the Australian Consumer Law), then we will organise for the postage, shipping,
transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping,
transportation or collection of a Returned Product, and it turns out not to be
eligible for a repair, replacement or refund under the terms of this Policy
(including under the Australian Consumer Law), then you will be required to
pay the costs of any inspection, postage, shipping, transportation or collection
of the Returned Product.
7. Response Time
7.1. We aim to process any requests for repairs, replacements or refunds within
5 working days of receipt.
8. How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in
the same form as the original purchase or to the same account or credit card
used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of
8.4. You may be required to provide a government issued identification to
qualify for a refund, repair or replacement.
9. Contact Us
9.1. If you wish to speak to us about this Policy or about any refund, repairs or
replacements, please contact us at: firstname.lastname@example.org.